RETURNS
If you are not 100% satisfied with your purchase, you can return it to us within 90 days without processing fees. Please note that items returned within 30 days are eligible for a full refund. Within the 30-90 day threshold purchases may be exchanged for another product or returned for an in store credit.
Returns are only accepted for items purchased directly from the West of the Third Watch Company website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging.
Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, our team will need to confirm the item you would like to receive instead. As soon as your returned package is processed, we will reach out with details regarding the exchange.
Returned items which were purchased as gifts will be dealt with on an individual basis.
HOW TO MAKE A RETURN/EXCHANGE
Please contact us on social media or email westofthethirdwatchcompany@gmail.com for support.
Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.
WRONG, DAMAGED OR DEFECTIVE
If there is an issue with the product itself due to defects in materials or craftsmanship please westofthethirdwatchcompany@gmail.com right away so we may replace it for you.